Foilgrass · Shopify · Returns
Kept. Returns, prevented.
A return-prevention quiz for your storefront. Kept answers “can I return this?” instantly, shuts down avoidable returns, and steers the rest toward an exchange or store credit — politely, firmly, automatically.
What it does
- Instant answers. Shoppers self-serve their eligibility in seconds — no waiting on email, no tickets for questions a policy already answers.
- Exchange-first outcomes. Eligible returns are guided toward a size swap or store credit before a refund — without bribing anyone. Your policy, enforced consistently.
- Firm where it should be. Final sale means final sale. Clear-cut denials stay clear-cut; genuine judgment calls (damaged, never arrived) are routed to a human.
- Your brand, your words. A visual builder with live preview — click any text to rewrite it. Six industry templates to start from. Right-to-left language support included.
- Analytics that matter. Completions, resolution mix, top return reasons, monthly trends, CSV export — with deflection clearly labeled as an estimate, never inflated.
- Private by design. No shopper names, emails, orders, or payment data — only anonymous, predefined answers. Read the privacy policy.
Status
Kept is launching soon on the Shopify App Store. Want early access or a heads-up at launch? Say hello — we read everything.
Support
Real answers from the people who built it. We aim to reply within one business day.